Refund & Cancellation Policy
Version 1.6Effective date: October 20, 2026
This policy forms part of the Veritex Terms of Service.
1. Two kinds of fees
Every order may include:
- Veritex service fees — what you pay Veritex for its work
- State filing & processing amounts — amounts collected to cover government filing fees and known mandatory filing-channel charges
These are refunded on different terms. Read both sections below.
2. One-time services
Applies to business formation, operating agreements, corporate bylaws, annual compliance filings, and similar non-recurring services.
2.1 Veritex service fees
| Situation | Service fee |
|---|---|
| Cancelled within 14 days of purchase, before work has begun | Refunded in full |
| Work has begun | Not refunded |
| More than 14 days after purchase | Not refunded |
2.2 State filing & processing amounts
| Situation | State filing & processing amount |
|---|---|
| Filing not yet submitted | Refunded in full |
| Filing submitted | Not refunded |
If a cancellation qualifies before the filing is submitted, the state filing & processing amount is refunded in full under this policy. Once the filing has been submitted, amounts paid to the government or filing provider are non-refundable. Routine differences between the amount collected and the filing-time charge do not change the order total and do not create an additional charge or variance refund.
2.3 What "work has begun" means
Work has begun when Veritex has started substantive preparation of your order. This includes reviewing your submitted information for completeness or accuracy, preparing or drafting filing documents or governance documents, contacting you for clarification or additional information, or submitting anything to any authority on your behalf.
Work has not begun merely because payment was received or an order was recorded.
If you cancel, we will tell you whether work had begun and whether the filing had been submitted.
2.4 No proration
Once work has begun, service fees are not prorated or partially refunded, regardless of how much work remains.
3. Subscription services
Applies to registered agent service, business address and mail service, and compliance monitoring.
3.1 These services begin immediately
Yearly service fees, including renewals, are generally not refundable once the service has been activated. Veritex may, at its discretion and case by case, issue a full or partial refund, including before the end of any waiting period described in this policy.
3.2 Cancelling continuing service
Registered Agent service continues each year until you cancel. To cancel, contact Veritex before your current term ends. Cancellation stops future terms; it does not cancel the fee for a term that has already begun.
3.3 When cancellation takes effect
Cancellation takes effect at the end of your current billing period. Your service continues, and you retain its benefits, through that date. No refund is issued for the remaining portion of the term.
3.4 Unpaid annual fees
Not paying a renewal request does not cancel the service. If you do not want the service to continue, you must tell us before your term ends. The annual fee remains due for service provided.
3.5 Cancelling registered agent service
Cancelling registered agent service has consequences beyond billing. You are responsible for appointing a successor registered agent with the Commonwealth of Virginia. Failure to maintain a registered agent may result in penalties or loss of good standing. See Document 4.
4. Circumstances outside this policy
Filing rejected by the authority. If a filing is rejected for a reason within Veritex's control, we will correct and resubmit at no additional charge to you. If a filing is rejected because of information you supplied and correction or resubmission changes the order, any additional amount will be separately disclosed and charged only if you authorize us to proceed.
Duplicate charges and processing errors. Refunded in full on verification.
Services we cannot perform. If we determine we cannot perform a service you purchased, we will refund the service fee and any state filing & processing amount for a filing that has not yet been submitted.
5. How to request a refund
Email info@veritexadvisory.com with your order number and the reason for the request. We will respond within five (5) business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days depending on your financial institution.
6. Chargebacks
If you have a concern about a charge, contact us first. Initiating a chargeback without contacting us may result in suspension of services while the dispute is resolved.
7. Changes
We may update this policy. The version in effect at the time of your purchase governs that purchase. Changes to configured state filing & processing amounts apply only to new orders.
Launch offer: free first year of Virginia Registered Agent service
When you purchase Veritex Virginia Registered Agent service in the same checkout as a Virginia LLC or corporation formation, or a Veritex Business Mailbox (Virtual Business Address or Physical Business Mailbox), your first 12-month term of Registered Agent service ($49) is included at no charge.
The offer applies only to a new Registered Agent term purchased in the same checkout. It does not apply to Registered Agent renewals or to purchases made before the offer began.
Limits: one free Registered Agent year per business. Purchasing more than one qualifying service does not provide more than one free year.
Cancellation: you can ask us to cancel your next renewal at any time. Your service continues through the end of your paid term. We do not issue partial or mid-term refunds.
If we refund a Business Mailbox purchased with this offer because your mailbox paperwork could not be completed, the refund is reduced by $49, the standard price of the first Registered Agent year, and your Registered Agent service remains paid through its current term. This reduction does not apply when the free year came with a formation purchased in the same order.
After the included term, Registered Agent service continues at $49 per year unless you cancel your next renewal. We'll email you a renewal notice and payment request at least one month before each new term.
This is a launch offer. Veritex may change or end it at any time. Changes do not affect services already purchased.